Getting Started Q&A's
How do I get started using GovPayEXP?
Complete our "agreement worksheet" and send it back to GovPayEXP via fax to 1.888.665.4755 or e-mail it to info@govpayexp.com. An agreement will quickly be mailed to you. Upon execution of the agreement by your agency and GovPayEXP, you will be contacted by us to get started. You should be up and running within two weeks.
What type of equipment do I need to work with GovPayEXP?
No special equipment is needed. All you need are a telephone and the ability to receive transaction and reconciliation notifications – either electronically (via email), online or on a fax machine. In fact, unlike contracting with traditional credit card transaction processors, you can avoid the cost and hassle of installing and maintaining point of sale devices and special phone lines, etc.
What type of training do you provide?
Our systems are intuitive and very easy to use. We fully support training your staff as required. Typically training is completed over the phone. It’s that simple!
How much does this service cost?
There is no cost to you for basic services. Processing fees are paid via the service fee charged to constituents who use the service. This way, the cost of accepting payment cards is paid by the people who benefit from the service – not all taxpayers.
And for your constituents, GovPayEXP fees are very competitive and in most cases lower than other services. Plus, being able to bond out of jail expediently allows an individual to avoid losing time at work. For other fees and fine payments, being able to make payment remotely is quick and efficient and may save lost time at work. And the cost and hassle of getting cash or buying a money order is avoided.
How do constituents make payments?
Constituents make their payments via a toll free phone call or online. Most payments can be made 24/7/365 which helps to eliminate lines at your counters.
Which types of payment cards do you accept?
We accept all credit and debit cards. This includes VISA, Mastercard, American Express and Discover.
What types of payments can be made using the GovPayEXP service?
Any payment you require. Government agencies use GovPayEXP to process payments for bail and a broad array of fees and fines including traffic tickets, real estate and property taxes, child support, court fines and costs, commissary deposit, probation fees, restitution fees and reimbursement fees.
How does GovPayEXP interface with my existing systems? Is there an audit trail?
You do not need to buy any new software or hardware to use GovPayEXP. GovPayEXP provides web interfaces that enable data exchange and the confirmation of payment amounts. Using our online transaction management and reporting system, Proview EXP gives you real-time access to all your transactions and payments. GovPayEXP provides easy-to-use web services for approving, tracking and administering payments.
Does GovPayEXP support languages in addition to English?
Our call enter has multi lingual capabilities and end users even have the ability to make payments using Spanish language screens on the GovPayEXP web site.
"Government Payment EXP puts the responsibility for payment on the consumer, eliminating all bank charges to my funding unit and local taxpayers. In these hard economic times those bank fees that we once paid can now be directed to another more useful purpose."
- Laura Porter, Court Administrator, 41A District Court, Macomb County, Michigan